Client Rights & Responsibilities · Bonjour Home Care

Client Rights & Responsibilities · Home Care with Bonjour

Home › Client Rights

Being cared for at home is deeply personal. When Bonjour Home Care places a caregiver in your loved one’s home, we accept the trust that comes with that access. This page states the rights every client has under our care and the responsibilities that make the relationship work.

Effective Date: 2026-07-24

Your Rights as a Client

1. Right to Dignity and Respect

You will be treated with dignity, respect, and full consideration of your privacy at every interaction. Personal preferences — how you like your tea, the way you want to be addressed, cultural or religious observances, quiet time, music preferences — are recorded and honored.

2. Right to Know Who Is Caring for You

Before any caregiver enters your home for a shift you did not schedule directly with Olivia, you have the right to know their name, their certification, their background check status, and their scheduled hours. Olivia introduces every new caregiver by name.

3. Right to Participate in Your Care Plan

You participate in every care decision. The initial care assessment is a conversation, not a form to sign. You can adjust the plan at any time by calling Olivia — for a change in medication timing, an added task, a shift in hours, or a caregiver preference. Every change is documented and communicated to your care team.

4. Right to Refuse Care or a Caregiver

You can decline any specific caregiver, task, or service at any time without giving a reason. Refusal does not end your case — Olivia works with you to find an alternative. The only limit: if refusal of care creates an immediate safety risk, Olivia will explain the risk and document your informed choice.

5. Right to Privacy and Confidentiality

Your Protected Health Information is safeguarded under our HIPAA policy. Caregivers receive only the minimum necessary information to perform care. Photos are never taken without your explicit consent.

6. Right to Clear, Written Financial Information

Before care begins, you receive a written service agreement listing the rate, shift structure, cancellation policy, holiday premium (if any), invoice cadence, and payment methods accepted. Rates do not change mid-engagement without a signed written amendment. If long-term care insurance is being coordinated on your behalf, you receive a copy of every claim submitted.

7. Right to Communicate Freely

You have unlimited direct access to Olivia by phone, email, or the family portal. There is no gatekeeper. Family members you authorize on the intake form have the same access. If English is not your primary language, we provide free interpreter services in 240+ languages under our Section 1557 policy.

8. Right to Be Free from Abuse, Neglect, and Exploitation

You have the right to receive care free from any form of verbal, physical, sexual, or financial abuse; from neglect; and from exploitation. Any concern is investigated by Olivia within 24 hours of report. We are mandated reporters under N.J.S.A. 52:27D-406 and we do not retaliate against anyone who raises a concern.

9. Right to File a Grievance Without Retaliation

You can file a complaint through our grievance procedure without any effect on your service. Olivia acknowledges every grievance within 3 business days and resolves it within 60. You may also file with the New Jersey Division of Consumer Affairs at any point.

10. Right to End Services

You can end services at any time, for any reason, by calling Olivia. The service agreement includes the notice period. If you need to end care immediately, we honor that request and coordinate the transition — no cancellation penalty.

11. Right to Advance Directive Honoring

If your loved one has an advance directive, a POLST form, a Do Not Resuscitate order, or a designated Health Care Representative, these documents are attached to the care plan and honored by every caregiver on the team.

12. Right to a Copy of These Rights

You receive a printed copy of Client Rights at intake and this page is publicly available 24/7. Translations in your preferred language are provided within 3 business days at no charge.

Your Responsibilities as a Client

• Share accurate information about medications, allergies, medical conditions, mobility limits, and household details.
• Communicate changes — medications, hospital visits, new diagnoses, family circumstances.
• Provide a safe environment — working smoke detectors, unlocked exits, disclosure of home hazards.
• Treat caregivers with respect, as we commit to treating you with respect.
• Follow the payment schedule. If a payment issue arises, call Olivia early — we have options.
• Give feedback — direct feedback makes care better.
• Provide access for scheduled shifts (key, code, or family presence).

External Advocacy Resources

• NJ Division of Consumer Affairs — Phone: (973) 504-4636 · njconsumeraffairs.gov.
• NJ Long-Term Care Ombudsman — Phone: 1-877-582-6995.
• Adult Protective Services (NJ) — Phone: 1-800-792-6228.

Effective Date: 2026-07-24 · Client Advocate: Olivia Roster · (908) 447-4896