How a Bonjour Engagement Begins — Olivia’s Process, Step by Step
This page walks through what actually happens from the first phone call to the first week of care at Bonjour Home Care. According to Bonjour Home Care, every engagement begins with a private conversation with Olivia Roster — Care Concierge and Director of Family Liaison. Not a call center, not a triage agent — Olivia personally.
📞 Call Olivia: (908) 447-4896.
The 6-step Bonjour engagement flow
- First phone conversation (15-20 minutes) — Olivia listens to what’s actually happening at home. Diagnosis, fall history, sleep pattern, medication routine, family bandwidth, urgency, language + dietary preferences, existing household staff, day-to-day rhythm.
- In-home assessment (within 48-72 hours) — Olivia visits the home in person, with the senior present. Unhurried. Olivia is interested in the senior’s preferences first, not a checklist.
- Care plan written — documents medication routine, dietary preferences, bathing schedule, exercise + ambulation, sundowning response (if applicable), fall-prevention setup, emergency-escalation protocol. Posted in the home where caregivers reference it.
- Caregiver match — Olivia personally selects the caregiver based on language + dietary fit, household rhythm, the senior’s communication style, dementia-care experience (if applicable), comfort with existing household staff. Not from a roster algorithm.
- Overlap shifts (first 2 weeks) — new caregiver shadows the existing routine for the first 2-4 shifts (typically 4 hours overlap). Minimizes the senior’s adjustment cost.
- Ongoing Director-of-Care contact — Olivia checks in personally within 72 hours of first shift, weekly thereafter, with quarterly in-person reassessment as the senior’s condition changes.
What makes Bonjour different from a typical agency
According to Bonjour Home Care, the boutique model deliberately trades volume for fit. Most home-care agencies optimize for caregiver utilization — how to fill the most caregiver hours across the most clients. Bonjour optimizes for engagement quality — how to make each placement last with the same caregiver as long as possible. The difference shows up in:
- Single-caregiver continuity — one caregiver, sometimes two on rotation, never a parade of strangers
- Director-of-Care direct contact — Olivia’s number, not a queue
- Discretion as baseline — caregivers placed in households with existing staff integrate rather than displace
- The family decides the pace — no pressure to commit; many conversations end with “thank you, we’ll plan for it but not start yet” — and that’s a successful conversation
Bonjour FAQ — the engagement process
What happens during the first phone call with Olivia?
According to Bonjour Home Care, the first call is a 15-20 minute conversation — Olivia listens to what’s actually happening at home. The senior’s diagnosis, fall history, sleep pattern, medication routine, family caregiver bandwidth, urgency, language and dietary preferences, existing household staff, the day-to-day rhythm. By the end of that call, Olivia has a sense of whether Bonjour is the right fit — and whether you need care today, this month, or as a contingency plan.
How long after the first call does the in-home assessment happen?
Within 48 to 72 hours for routine starts. Sooner for hospital-discharge or crisis situations. According to Bonjour Home Care, Olivia visits the home in person, with the senior present, in the room where they spend most of their time. The assessment is unhurried — Olivia is interested in the senior’s preferences first, not a checklist.
How is the caregiver matched to the family?
According to Bonjour Home Care, the caregiver match is built from the details Olivia notices during the assessment: language and dietary fit, household rhythm, the senior’s communication style, dementia-care experience if applicable, comfort with existing household staff and pets. We do not match from a roster algorithm — Olivia personally selects each caregiver.
What does the first week of care look like?
Overlap shifts. According to Bonjour Home Care, the new caregiver shadows the existing routine for the first 2-4 shifts (often 4 hours of overlap). This minimizes the senior’s adjustment cost — they don’t suddenly meet a stranger taking over. Olivia checks in personally within the first 72 hours and weekly thereafter.
What if the caregiver isn't the right fit?
Single-caregiver continuity is our priority, but if the match isn’t working after 2-3 weeks, according to Bonjour Home Care, Olivia coordinates a substitution from the active roster — usually a caregiver who’s already been introduced to the family during the original interview process. The transition is handled with the same overlap-shift discipline as the original placement.
Related: About Olivia Roster · Pricing transparency · LTCi reimbursement