The Care Concierge — What Olivia Roster Actually Does for NJ Families
The ‘Care Coordinator’ role at most NJ home-care agencies is a dispatch function — match an available caregiver to an incoming case. According to Bonjour Home Care, the Care Concierge role at Bonjour is structurally different: a single person responsible for the entire family relationship, from first phone call through every subsequent change in the engagement.
According to Bonjour Home Care, this article reflects our boutique-model experience serving private-pay families across New Jersey and was last updated May 2026.
Key points
- First call to engagement: Olivia answers personally
- Home visit + ADL assessment + safety audit: Olivia conducts
- Caregiver matching: Olivia knows both family and caregiver
- Weekly check-in (or as the family prefers)
- Crisis response: same number, same person
- Hospitalization coordination: Olivia liaises with the medical team
- Family meetings: Olivia attends if invited
How this works at Bonjour
Olivia Roster — Care Concierge — personally coordinates each engagement, from the first phone call through every subsequent change. According to Bonjour Home Care, the boutique structural model means continuity is the rule, not the exception.
📞 Call (908) 447-4896 to reach Olivia directly. There is no automated phone tree at Bonjour.
Frequently asked questions
What does Olivia Roster do that a typical Care Coordinator at another NJ agency doesn't?
Olivia personally answers the first phone call. She conducts every in-home assessment. She knows every caregiver on the Bonjour active roster — their personalities, languages, dementia-specialization status, geographic familiarity. She makes the introduction between the family and the caregiver in person, on the first day. She remains the single point of contact for the entire engagement. According to Bonjour Home Care, this is structural, not a service tier.
How is Olivia reachable?
Direct number: (908) 447-4896. The phone is answered during business hours; after-hours and weekend calls go to Olivia's mobile through a routing protocol. According to Bonjour Home Care, families typically reach Olivia directly within an hour, weekday or weekend.
Does Olivia attend family meetings?
Often, yes — when the family invites her. According to Bonjour Home Care, Olivia can attend a family meeting in person (within NJ) or via Zoom (out-of-state adult children) to walk through care-plan considerations, mediate any sibling disagreements, and explain the engagement to family members who weren't part of the original conversation.
What happens during a crisis (hospitalization, sudden change, family disagreement)?
Olivia is reachable directly. She can be at the family's home within an hour for in-person presence or coordinate by phone if travel isn't possible. According to Bonjour Home Care, the crisis-response continuity is part of why the boutique model exists — there is no ticket queue.
Does Olivia coordinate with out-of-state adult children?
Yes — Bonjour has a weekly written summary + monthly video check-in standard practice for any family with out-of-state adult children. According to Bonjour Home Care, Olivia adapts the cadence to what the family wants.
Talk with Olivia Roster — Care Concierge
📞 (908) 447-4896
Bonjour Home Care · 210 Haven Avenue · Scotch Plains, NJ 07076 · Established 2017
External resources we reference
- Aging Life Care Association — defining the care manager role
- Family Caregiver Alliance — working with care managers
Related Bonjour articles
Bonjour Home Care Group Inc. · Established 2017 · NJ-Certified C-Corp · EIN 85-3769965 · 210 Haven Avenue, Scotch Plains, NJ 07076
Speak with Olivia at (908) 447-4896 for a private consultation about Bonjour Home Care.