About Us

Bonjour Home Care is a boutique agency for New Jersey families who want one dedicated caregiver in the home — not a rotation of strangers. Founded to serve the private-pay and long-term-care-insurance families who’ve been let down by the big-agency rotation model. Every case coordinated by a Registered Nurse. Every caregiver matched by hand by Olivia Roster, Care Concierge.

What Bonjour Home Care Is

Bonjour is a small, deliberately-scaled home care agency serving 545 towns across New Jersey from a base in Scotch Plains. We do private-pay home care and long-term-care-insurance self-pay only — a choice made so we can run one CHHA per family, not one CHHA per shift. The result is care that stays: same face, same voice, same protocol, week after week, until a family or a caregiver chooses to change the arrangement.

Why We Exist

Home care in New Jersey was built for scale. Big agencies rotate four to six caregivers per family per week, chasing Medicaid billing efficiency. That model works for the agency. It does not work for the elder whose recognition of a face resets every forty-eight hours, or for the adult child who has to re-orient a new stranger to Mom’s medications on a Tuesday and again on a Thursday.

Bonjour was built the opposite way. One family. One caregiver. One plan. The elder in the home learns the caregiver’s face and voice; the caregiver learns the elder’s routine, food preferences, and clinical rhythms. Recognition builds. Dignity persists. The family caregiver — usually a daughter, sometimes a son, sometimes a spouse — finally gets to be a daughter again, not a case manager.

Meet Olivia Roster, Care Concierge

Every family intake call comes to Olivia directly — no call center, no phone tree, no intake nurse rotating through. She answers the phone live during business hours and returns after-hours calls the same day. Her direct number is (908) 447-4896.

Olivia matches every family to a caregiver by hand: personality first, cultural fit second, clinical fit third. That order matters. A CHHA who is the right personality but the wrong clinical match can be trained up on medication or protocol. A CHHA who is the right clinical match but the wrong personality has already lost the case in the first hour.

After the match, Olivia stays on the case. Weekly check-ins by phone. Same-day response for family concerns. Coordination with hospital discharge planners, primary care physicians, memory-care neurologists, and hospice teams when the arc gets tender.

What Makes Bonjour Different

One caregiver per family. Not a rotation. Not a “team.” One CHHA, matched to one family, present visit after visit until the family or the caregiver changes the arrangement.

RN-coordinated. Every case has a Registered Nurse in oversight. Not a manager. Not a “clinical lead” you’ll never meet. An RN who knows the case, reviews medication changes, and writes to the family in plain language when something in the picture shifts.

Private-pay and long-term-care-insurance only. Bonjour does not accept Medicaid. That is a deliberate choice — Medicaid’s reimbursement model forces the rotation approach we were built to avoid. Private-pay and LTCi families get boutique attention because the economics allow it.

No waitlist. When a family calls, Olivia begins matching within the same day. Free in-home assessment scheduled within forty-eight hours. Care starts as soon as the family approves the match.

Phone answered live. Business hours, Monday through Friday. Same-day return call after hours. Olivia’s direct number is (908) 447-4896.

How to Start Care

1. Call Olivia at (908) 447-4896. She’ll listen first. Answer your questions about home care in your town, the differences between service types, and what boutique care actually looks like inside your parent’s home.
2. Free in-home assessment within forty-eight hours. A licensed clinician reviews mobility, safety, medication regimen, and family goals. Written report the same week.
3. Custom care plan. Written, transparent, revisable at any time. Reviewed with the family before care begins.
4. Caregiver match. Olivia presents one or two CHHA candidates by name. You meet the caregiver before care begins. If the fit isn’t right, we try again.
5. Care begins. Weekly Care Concierge check-ins. Family support line. Written notes from every visit.

Where We Serve

Bonjour Home Care serves 545 towns across New Jersey, from the boroughs of the Meadowlands to the beach communities of Cape May County. Statewide coverage, coordinated centrally by Olivia from our Scotch Plains base.

Common counties: Union, Somerset, Morris, Bergen, Essex, Hudson, Middlesex, Monmouth, Ocean, Passaic, Sussex, Warren, Hunterdon, Mercer, Burlington, Camden, Gloucester, Salem, Cumberland, Atlantic, Cape May.

The Values We Honor

Dignity. Every task Bonjour does — from meal preparation to overnight bathroom trips — is done in a way that preserves the elder’s sense of self. We do not talk about the elder in the third person while she is in the room.

Continuity. The same CHHA every visit, until the family says otherwise. Recognition is medicine, especially in dementia. We protect it.

RN oversight. No clinical decision without a Registered Nurse’s review. No caregiver on a case beyond her scope of practice.

Family voice. The family decides. Olivia proposes. Bonjour executes. If a family’s preference contradicts our standard practice, we discuss and adjust — the elder’s home is the family’s home first.

Call Olivia Directly

If you’re considering boutique home care in New Jersey for a parent, spouse, or partner, call Olivia at (908) 447-4896. She’ll answer live during business hours. She’ll listen. She’ll help you understand your options — even if Bonjour isn’t the right fit for your situation.

The first conversation is free. No sales pressure. Just clarity.